Please provide receipt of purchase, explain the reason for your return, and provide a photo if the item is faulty or damaged. To begin the return process, email our team at within the 14 day return window from item(s) the delivery date. To be eligible for a refund, exchange, or credit note please read the following instructions: If 14 days have passed since the delivery date, unfortunately, we can no longer offer you a refund, exchange or credit note. Our return, refund, and exchange policy is valid for 14 days from the day that your item has been delivered.
If the shipping address from the original order information needs to be changed or updated after we have shipped the order, the customer is responsible for any additional shipping charges added by the shipping carrier.ĭrifter Surf offers returns, refunds, and/or exchanges if there is a change of mind or if the item is faulty or damaged beyond repair. Please note that weekends, National Holidays, and Balinese Holidays are excluded as delivery days. Our shipping delivery timeline is calculated based on working business days, Monday through Friday. Free shipping starts on orders of $100 or more, depending on the country being delivered too (Excluding Surfboards & Fragile Items).
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